Anyone can restart a service. The job is knowing why it fell over.
A multinational defence service line in The Hague is adding a second solution supportengineer to look after the software its users rely on. You sit between operations and thedevelopment side: diagnosing faults, shaping how components fit together, and making sure thefix becomes part of the design. On site, with a turn on the immediate on-call rota.
What you would be doing
- Tracking technical issues across software, hardware and integrations down to their realcause, and seeing them through to resolution
- Keeping the applications healthy day to day - maintenance, performance figures and thedeployment work around each release
- Weighing up architectural options on cost, performance and scale, and writing down thedecisions that matter
- Specifying cloud or on-premises components and their interfaces, in line with the widerarchitecture and its security rules
- Helping to capture requirements for clearly bounded areas and keeping the baseline undercontrol
- Planning development activity, making sure stakeholders know what is needed, and reportingprogress honestly
- Covering second-line on-call when it is your turn
What you would bring
- Strong diagnostic skills across software, hardware and integrations, with log analysis anddebugging as second nature
- Hands-on experience with at least one cloud platform, plus solid working knowledge of APIsand integration patterns
- The organisation to run a support effort across several teams until the problem is actuallygone
- A background in customer-facing technical support or service desk work, and ITIL training
- Welcome extras: software design and testing, agile delivery, and installation work in amilitary setting
Why this one is worth a look
You see both operations and engineering, work on software that genuinely matters to itsusers, and join a framework that keeps renewing rather than a one-off project.
